IT Live Help
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Aan de slag

Eerste stappen met IT Live

My Drive β€” all your files and IT Live in one place

Documents, profiles, brochures, invoices, delivery documents, and strategy PDFs. How to find, share, and export them.

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Customer Portal β€” What Can You Do Here?

Full overview: invoices, support, websites, drive, brand kit, app builder, strategy.

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Your Management Dashboard in 5 Minutes

A calm tour of your IT Live management dashboard: what each button does, when to use it, and what to do in your first week.

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Manually Enter Reviews via Your Dashboard

Step-by-step guide to manually typing reviews via the dashboard β€” for when you want 100% control over what's on your homepage.

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Update Reviews from Your Google Page (No API Key Needed)

Paste the text from your Google Maps page into the admin area and your new reviews will appear on your homepage instantly β€” no API key required.

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Create your own Google API key for your driving school website

Step-by-step guide to creating a free Google API key to automatically display genuine Google reviews on your driving school site β€” ready in 10 minutes.

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WordPress

WordPress hosting en beheer

WordPress Hosting via IT Live β€” What's Included

Managed WordPress hosting with SSL, daily backups, performance, security baseline, and mu-plugin for IT Live integration.

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Keeping WordPress Secure β€” Our 8-Layer Security Baseline

What IT Live sets up automatically: firewall rules, login throttling, SSL pinning, mu-plugin auto-cleanup, and bug tickets.

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IT Live mu-plugins β€” what's included?

List of 65 mu-plugins that every client-WP automatically receives: SiteChat, WhatsApp, brand-kit, cookies, schema, mobile-fix, and more.

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Plugins

IT Live plugins (Lite/Medium/Max)

Which plugins can I install β€” and which ones can't I?

White list, black list, and gray area. What IT Live already offers so you don't install duplicates.

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Updating Plugins β€” Our Secure Staging-Test Workflow

How IT Live updates plugins without breaking your site: staging β†’ test β†’ production deployment with 30-second rollback.

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Domeinen & SSL

Domeinen registreren en SSL certificaten

Register a Domain via IT Live β€” €9.95/year incl. WHOIS Privacy

How to order a new domain, transfer, or buy a second-hand premium domain.

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Transfer Your Domain to IT Live β€” Auth-Code Workflow

4-step transfer: request auth-code, enter it with us, approve, and DNS is automatically transferred. No downtime.

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SSL Certificates β€” Let's Encrypt Free vs Premium

When is free Let's Encrypt sufficient? When is Wildcard necessary? What does 'EV' do and is it worthwhile?

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Next.js Builder

Website bouwen met Next.js

Next.js Builder β€” when to choose it over WordPress?

Comparison: speed, SEO, management, costs. What type of sites is Next.js better suited for than WP?

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Managing a Next.js Site β€” Content via Headless CMS

How clients can update content on Next.js sites themselves β€” via Sanity Studio, Strapi, or our IT Live CMS.

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AI Tools

AI-chat, SiteChat, templates

The Chatbot on Your Website β€” What Does it Do and How Does it Work?

The round button at the bottom right of your site is a smart chat assistant that answers visitors' questions 24/7 β€” an explanation of what it can and can't do.

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Troubleshooting

Problemen oplossen

My site is down β€” what now?

Step-by-step guide: check server status, DNS, browser cache, firewall. When to open a ticket?

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Email Not Delivering β€” Checklist + DKIM/SPF/DMARC

What to do if your outgoing email ends up in spam: check SPF + DKIM + DMARC via mail-tester.com.

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FTP & Hosting

FTP wachtwoord vinden/resetten per hosting provider

What is FTP and why do I need it?

Brief explanation in 2 minutes β€” no tech jargon.

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Setting up FTP with MijnDomein

Find or reset your FTP details in the MijnDomein control panel.

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Setting up FTP with Strato

Use SFTP (more secure) via the Strato control panel.

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Setting up FTP with OVH

Create FTP users and reset passwords in OVH Web Hosting.

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Setting up FTP with Hostnet

Access FTP details via the Hostnet control panel.

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Setting up FTP with TransIP

Configure FTP via the TransIP Control Panel, with SFTP as the default protocol.

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Marketing & Ads

Meta, Google Ads, SEO, backlinks β€” alles voor klantgroei

Linking Search Console and Google Analytics to Your Driving School Site

Step-by-step guide to linking Google Search Console and Google Analytics to your driving school website for free.

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Link Meta Business Manager to IT Live

Step-by-step guide to connecting your Facebook/Instagram account so IT Live can manage your campaigns.

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Creating a Facebook Page β€” Checklist

What information do we need from you to make your Facebook business page stand out.

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Your First Meta Ad Campaign β€” What Works

Budget, target audience, creatives β€” what IT Live recommends for the first Meta campaign per sector.

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Linking Google Ads β€” JSON Workflow

How IT Live manages your Google Ads campaigns via JSON export/import and OAuth.

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Google My Business (Google Business Profile) β€” Complete Setup

Optimize your Google Business Profile for 100% local visibility.

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Our In-House SEMrush Alternative at IT Live β€” What's Inside

Overview of our internal SEO tools: backlinks, keywords, competitor analysis, rankings.

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Backlink Strategy β€” How IT Live Builds Your Authority

4-step approach to quality backlinks in your sector.

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Apps & Mobile

Mobiele apps voor klanten β€” webapp, PWA en native via IT Live

Get Your Own Mobile App via IT Live β€” Overview

How IT Live delivers a custom mobile app to clients in 5 steps: web app, PWA, and native for App Store + Play Store.

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App Builder Wizard β€” Step by Step

Follow the 4 steps in your customer portal: Basis β†’ Branding β†’ Preview β†’ Build. We'll explore what's important in each step.

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PWA vs Native β€” Which Suits Your Business?

When to choose PWA (affordable + fast), webapp wrapper (both stores, reasonable), or native (premium features)? Decision tree + price indications.

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App Store and Play Store Submission β€” What We Do

How IT Live gets your app into the App Store and Play Store: developer accounts, review process, screenshots, and privacy policy. You don't need to upload anything.

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Push Notifications β€” Reach Your App Users for Free

Send push notifications to app users. Free up to 10,000 sends/month via OneSignal integration. Setup, segmentation, and best practices.

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WhatsApp & Messaging

WhatsApp Business via Cloud API, baileys-bridge en chatbots

WhatsApp Business Cloud API β€” What it is and When to Choose it

Official Meta API for WhatsApp Business: no phone required, scalable, free up to 1000 chats/month. When to use or not?

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Set up WhatsApp Cloud API in your customer portal

8-step guide: business.facebook.com β†’ create app β†’ note tokens β†’ configure webhook β†’ test.

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Multi-Agent WhatsApp Inbox for Your Team

How multiple team members can respond to a single WhatsApp number via agent.itlive.nl/whatsapp-inbox β€” with audit trail.

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WhatsApp Templates for Outbound Messages β€” Setup and Approval

Send messages to customers outside the 24-hour window: how templates work, what Meta approves, examples for quotes and reminders.

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VoIP & Telefonie

VoIPzeker, click-to-call, callrecord, Sophie AI-receptionist

Get a Professional 085 Number via IT Live

How to get a professional 085 number through IT Live: call forwarding, call recording, and voicemail to your email.

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Click-to-Call on Your Website β€” Visitors Call Directly via Browser

One button on your site β†’ customer types in number β†’ we call you and the customer simultaneously via VoIPzeker. Conversion trick.

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Sophie β€” AI Receptionist for Inbound Calls

AI voice that answers, asks qualification questions, writes transcripts, and assigns tasks to your kanban board. 24/7, without personnel.

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SEO & Vindbaarheid

Bulk-scan, lokale SEO, schema.org, Lighthouse en lead-scraper

Lead Scraper + Bulk SEO Scan β€” Find New Customers in Your Region

Search by industry + location β†’ 100 businesses with SEO scores β†’ approach those with poor scores β†’ turn them into your customers.

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Local SEO β€” Optimizing Google Business Profile via IT Live

How IT Live helps you reach the top 3 on Google Maps for your industry and location within 3 months.

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Schema.org Structured Data β€” Stars in Search Results

JSON-LD for LocalBusiness + Service + AggregateRating. How IT Live automatically generates it on every client website.

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Strategie & Plannen

SWOT, concurrentie, persona's, businessplan en marketing-90d via AI + CBS

Strategy Documents: 9 Docs for Your Business, Created Using CBS Data

SWOT, competitor analysis, personas, USP, SEO, marketing, content, sales, and business plan β€” all in 45 seconds via AI + real CBS figures.

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Research Engine β€” How IT Live Collects Real Facts for Your Plans

Pre-fetch CBS Statline, Wikipedia, and competitor search before AI writes anything. Sources + transparency.

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Per sector

Branche-specifieke gidsen: bouw, horeca, kappers, zorg, verhuizers en meer

IT Live for Beauty Salons and Wellness Centers

Online appointment booking per treatment, gallery of results, product sales add-on, and care tips blog for SEO.

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IT Live for Driving Schools

Lesson package management, instructor rotation, progress tracking per student, intake via WhatsApp, SEO for "driving school {{city}}".

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IT Live for Gyms and Fitness Centers

Membership system, group class booking, personal trainer scheduling, online payment, member app.

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IT Live for Lawyers and Legal Advice

Secure client portal, case management, time tracking, automated invoicing, GDPR-compliant hosting.

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IT Live for Accountants and Tax Specialists

Client onboarding, document upload portal, invoice import, VAT return integration, SBR-Wonen integration.

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IT Live for Contractors and Construction Companies

What extra benefits do contractors receive? Before/after project photo gallery, cost calculator, GMB locations, lead form based on work address distance.

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IT Live for Hospitality β€” Restaurants, Bars, Lunchrooms

Online reservations, menu management, food delivery integrations, Google Reviews automation β€” for the restaurant industry.

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IT Live for Hair Salons and Barbers

Online appointment calendar with SMS reminders, before/after hairstyle gallery, price list per service, multi-employee scheduling.

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IT Live for Healthcare, Coaching, and Paramedics

GDPR-compliant patient forms, intake workflow, secure messaging, and calendar integration with Google/Outlook.

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IT Live for Moving Companies

Quotation tool with automatic estimation (mΒ³, distance), dispatch dashboard, customer tracking, vehicle routing.

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