Multi-Agent WhatsApp Inbox for Your Team

<h2>The Problem</h2><p>The WhatsApp Business app on a phone allows only one employee to respond at a time. For teams of 5+, messages can get missed and it's unclear who has responded to what.</p><h2>Our Solution — agent.itlive.nl/whatsapp-inbox</h2><p>A centralized inbox where all agents can log in simultaneously. For each conversation, you can see:</p><ul><li>Who has read the message</li><li>Who is typing</li><li>Full conversation history (3-year audit trail)</li><li>Tags and status flags (open/pending/resolved)</li><li>Assigned agent and escalation path</li></ul><h3>Routing</h3><p>For each <em>routing keyword</em>, you can automatically assign incoming WhatsApp messages:</p><ul><li>Contains "quote" → to Sales team</li><li>Contains "leak" → to Emergency team</li><li>Contains "invoice" → to Administration</li><li>No keyword → round-robin among online agents</li></ul><h3>Quick Replies + AI</h3><p>"AI Suggestion" button → smart AI call generates a response. Agent can accept, modify, or reject. The customer never sees "AI" — it all appears to come from the team member.</p>