Set up WhatsApp Cloud API in your customer portal

<h2>Follow 8 steps (~15 min)</h2><ol><li>Open <a href="https://business.facebook.com/" target="blank">business.facebook.com</a> and log in (Facebook account is sufficient — no Business Solution Provider partnership required)</li><li>Create a <strong>Business Manager</strong>: company name + email + address</li><li>Click <strong>WhatsApp Accounts</strong> → "Add" → enter phone number → choose <strong>Voice call</strong> verification (also works for 085 numbers)</li><li>IT Live will catch the OTP code via VoIPzeker call recording — send a notification via support ticket</li><li>Enter the code in WhatsApp Business setup</li><li><strong>Apps</strong> → "Create app" → type <em>WhatsApp Business</em> → note 5 IDs:<ul><li>Phone Number ID</li><li>Business Account ID</li><li>Access Token (generate Permanent Token via System User)</li><li>App ID + App Secret</li></ul></li><li>Under app settings → <strong>Webhooks</strong> → Configure with:<ul><li>Callback URL: <code>https://api.itlive.nl/whatsapp-cloud-webhook.php</code></li><li>Verify Token: create your own, enter the same in IT Live admin</li><li>Subscribe: <em>messages</em>, <em>messagestatus</em>, <em>messagetemplatestatus</em></li></ul></li><li>Open your <a href="https://portal.itlive.nl/adminportal/whatsapp-cloud.php">IT Live admin → WhatsApp Cloud API</a> → fill in all fields → Save → click "Test message"</li></ol><h3>Automatically afterwards</h3><p>Incoming messages will appear directly in the <em>customerwhatsappmessages</em> table + AI response will be generated asynchronously via <code>smartai_call('chat')</code>. The bot will respond within 3-5 seconds.</p>