My site is down — what now?
<h2>First 5 minutes — self-check</h2><ol><li><strong>Try another browser or incognito</strong> — often a browser cache issue</li><li><strong>Check on your mobile via 4G</strong> (not WiFi) — rule out local DNS issues</li><li><strong>Visit <a href="https://status.itlive.nl/" target="blank">status.itlive.nl</a></strong> — we report major outages there</li><li><strong>Pingdom test</strong>: enter your URL — if you see green, the issue is on your end</li><li><strong>DNS check</strong>: dnschecker.org — should show your IP everywhere</li></ol><h2>Specific errors</h2><table><tr><th>Error</th><th>What to do</th></tr><tr><td>"This site can't be reached"</td><td>DNS issue — wait 1 hour or check status.itlive.nl</td></tr><tr><td>"500 Internal Server Error"</td><td>PHP error — open a ticket, we'll check the error log</td></tr><tr><td>"502 Bad Gateway"</td><td>PHP-FPM restart required — open a ticket</td></tr><tr><td>"503 Service Unavailable"</td><td>Maintenance or overload — reload after 30s</td></tr><tr><td>"Connection refused"</td><td>Firewall is blocking your IP — open a ticket with your IP address</td></tr><tr><td>SSL warning "Not secure"</td><td>Expired certificate — report via ticket, fixed within 1 hour</td></tr></table><h2>Opening a ticket</h2><p>Go to <em>customerportal → Support → New ticket</em> and provide: which page/URL, which error (screenshot helps), when it started, and if you've made any recent changes. Response within 1 working hour during office hours. Urgent outside office hours: call 085 800 2035 or WhatsApp Business.</p>