The Chatbot on Your Website — What Does it Do and How Does it Work?

The Round Button at the Bottom Right — What is it?

On your new website, you'll see a round button at the bottom right. That's your chatbot: a smart chat assistant that answers visitors' questions 24 hours a day, 7 days a week — even when you're asleep or busy with a task.

[SCREENSHOT: round chatbot button at the bottom right of the homepage]

The chatbot knows things about your business because we've pre-programmed it with your services, prices, opening hours, and work area. If someone visits and asks "what's the cost of a driving lesson?", they'll get a straightforward answer — without you having to do anything.

[SCREENSHOT: chatbot opens in a window, greeting visible]

What's Behind the Chatbot?

Behind the scenes, an AI system is running. We've set up this system specifically for your business with the right basic information. Important to know:

1. The chatbot doesn't make up prices or names. It only uses what we've set up.
2. It's not an external robot that searches everywhere for information — it stays within your business.
3. It speaks normal language (and can be set up for other languages if you have international visitors).

You don't need to install or maintain anything yourself. Everything is ready to go.

What CAN the Chatbot Answer?

Here are some examples of questions the chatbot can handle on its own:

1. "What's the cost of a driving lesson with you?"
2. "Do you offer intensive courses?"
3. "What vehicles do you have?"
4. "How do I sign up for a trial lesson?"
5. "What area do you operate in?"
6. "What are your opening hours?"

[SCREENSHOT: chatbot answers price question with clear explanation]

For questions that require more in-depth information, the chatbot will politely refer the visitor to the relevant page on your site (such as /contact or /prices) or to the WhatsApp button.

[SCREENSHOT: chatbot refers to contact page with clickable button]

What Does the Chatbot Explicitly NOT Do?

Just as important: knowing what the chatbot doesn't do, so you're not surprised.

1. Doesn't make up prices that we haven't set up. If a service doesn't have a price in the system, it will refer the visitor to contact you.
2. Doesn't schedule specific appointments. It won't say "come by on Tuesday at 2 PM". It will always refer the visitor to you for actual planning.
3. Doesn't lie about services you don't offer. If someone asks about a service you don't provide, it will say so.
4. Doesn't store personal data between conversations. Each visitor starts fresh — privacy-friendly.

[SCREENSHOT: chatbot says "no, we don't offer that" for an irrelevant service]

How Do You Know the Answers are Correct?

Simple: test it yourself.

1. Open your homepage in a new browser window.
2. Click on the round chatbot button at the bottom right.
3. Ask a few questions that you know the answers to — about prices, services, opening hours.
4. Read the answers.

If something's not right, don't panic. Send us a message (email or WhatsApp) and we'll adjust the chatbot's instructions. Often within a workday.

[SCREENSHOT: entrepreneur testing chatbot on their own site]

How Does a Conversation Work?

1. Visitor clicks on the round button at the bottom right.
2. The chat window opens with a brief greeting.
3. There are 4 standard example questions ready — small buttons we call "chips".
4. The visitor clicks on a chip or types their own question.
5. The answer comes in within 1-2 seconds.

[SCREENSHOT: chatbot with 4 example questions as chips at the bottom]

The whole conversation feels natural — like talking to a helpful employee who knows your business well.

The WhatsApp Button Remains

Next to the chatbot, you'll often still see a WhatsApp button on your site. That's staying. Some visitors prefer to talk to you directly, not with an assistant.

[SCREENSHOT: WhatsApp button and chatbot button visible next to each other on site]

Both channels work together. The chatbot handles most initial questions; people who want human contact right away will use WhatsApp. Win-win: you're less bothered with simple questions, but serious leads still come in directly.

What if the Chatbot Doesn't Know an Answer?

Important: the chatbot doesn't lie. If it doesn't know something, it will say so and refer the visitor:

1. "I can't give you an answer right now — feel free to call us at [number]."
2. "For that question, it's best to send us a message via the WhatsApp button."
3. "Please fill out the contact form and we'll get back to you soon."

Better to have an honest "I don't know, please contact us" than a wrong answer that doesn't make sense. That's how we've trained it.

[SCREENSHOT: chatbot refers honestly when it doesn't know an answer]

Adjusting the Chatbot

Want to change something about what the chatbot knows? For example:

1. Adding a new service
2. Changing a price
3. Updating opening hours (e.g., summer break)
4. Adding a new location or work area

Send us a message via your usual support channel (email or WhatsApp). We'll adjust the chatbot's knowledge base and it will have the new information soon. Currently, this isn't self-service, but in a future update, you'll have your own button to make simple changes.

[SCREENSHOT: example of support email to IT Live to add a service]

Privacy — What Happens to Conversations?

Naturally, you want to know:

1. Conversations are temporarily logged so we can check and improve quality.
2. We don't share conversation data with third parties outside of standard web analysis (like Google Analytics) — and even then, it's anonymized.
3. Sensitive info (phone numbers, email addresses that visitors type themselves) is handled properly according to the GDPR.
4. Visitors don't get a tracking cookie from the chatbot itself — only when they actively leave a lead are their details stored.

[SCREENSHOT: ]